Cancellation Policy
It is our endeavor to ensure your entire satisfaction and as means to this end, thorough quality
inspection and assurance is done before we dispatch our products. In the unlikely event of your
receiving a faulty or damaged product, cancellation of the orders placed are accepted on below
conditions:
1.Products reaching in damaged conditions. For this situation, need to take photo and video while
accepting the order and also to be mentioned in the invoice with the courier person signature and
inform Neerozhukkil Vaidyasala Pvt Ltd by email at sales@nvpl.life within 24 hours of delivery. It is our
assurance that damaged products will be replaced free of cost. Our return policy excludes Ayurveda
Treatment Packages. These products are strictly non-refundable or non-returnable.
2.Products can be cancelled within 24 hours from the order as your order will be processed the very
next day and to be intimated. Your requisition for cancellation can be made by email
to sales@nvpl.life.
Once opened, the products will not be considered for cancellation.
Refund Policy
For refunds, the amount will be transmitted to your bank account there NEFT/RTGS within 7 working
days, once we receive the items back. Items shall be send to Neerozhukkil Vaidyasala Pvt Ltd, II Floor,
Adam Star Building, Kamukumpillil, Mavelipuram Colony, Kakkanad, Ernakulam-682030.
Late or missing refunds
If you haven’t received a refund yet:
Need Help?
Contact us at sales@nvpl.life for questions related to refunds and returns.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit
for the value of your return. Once the returned item is received, a gift certificate will be mailed to
you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to
themselves to give to you later, we will send a refund to the gift giver and they will find out about your
return.